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FAQ

At Radhikagumber.com, we are constantly trying to better your shopping experience. If you have any questions about the services Radhikagumber.com and products available on our site, simply email us at support@radhikagumber.com and we’ll write back to you with an answer.

 

SOME OF OUR CUSTOMERS ASKED US:

How Do I Shop On Your Website? How Do I Place An Order?

    Shopping on radhikagumber.com is fun, easy and very addictive.

  • – Browse the website to find what you’d like to purchase.
  • – Once you have found a product you like, select your size and click on the ‘ADD TO SHOPPING CART’ button next to each product.
  • – Review the items in your shopping cart by clicking the ‘SHOPPING CART’ icon at the top of the page. You can use the ‘REMOVE FROM CART’ link to delete items from your shopping cart as well.
  • – Click on ‘PROCEED TO PURCHASE’ to complete your order.

Do You Ship To My Country?

Currently we are shipping to India, Australia, Canada, France, Germany, Italy, Indonesia, Japan, Malaysia, Mauritius, New Zealand, Singapore, Sri Lanka, Thailand, USA, UK.  You can go on the product page to check if we are shipping to your area

What Are Your Shipping Charges?

The shipping charges are volumetric and will be stated at the time of check out!

How Long Will It Take For Me To Receive My Product?

An approximate delivery time is mentioned against each product on radhikagumber.com. These are merely indicative, our endeavour will be to get the order delivered to you as fast as possible. If we forsee any delays, our customer service team will update you about the same well in time.

Do I Have To Pay Duties And Taxes?

All custom duties and taxes are borne by the customer. The exact customs duty/tax payable can be checked with our customer service team upon request.

What Payment Options Can I Use?

For your shopping ease, radhikagumber.com offers several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. You can also use a PayPal or CCAvenue account to complete your transaction.

Is It Possible For Me To Track My Order?

Once the order has been handed over to the courier agency, radhikagumber.com will email you a tracking code, along with the website link on which will allow you to monitor the status of your shipment. The tracking code may take 24-72 business hours to activate on the tracking website.

Do I Need To Be A Member To Shop On Your Site?

Yes, you need to register as a member to shop on radhikagumber.com and complete your transaction. It helps us to know you better!

Do You Have Cash On Delivery Option?

Yes, we offer Cash on Delivery option on selected products and locations.

Will I Get A Full Refund If I Return A Product?

Please refer our Cancellations, Returns & Refund Policy Page for more info.

Where Are You Based?

We are based in Jaipur- India, and all products are shipped from India.

Are All Your Products Genuine? Do You Sell Real Designer Wear?

We guarantee that all products sold by us are genuine. All designer products sold will bear the original tag / label of the designer to assure its authenticity.

Can My Billing Address And Shipping Address Be Different?

Yes, the billing and shipping address can be different. However, radhikagumber.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.

Are The Colors Or Products Shown On The Website Accurate?

Products on radhikagumber.com are designer made, and we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries and color of the metals of the product image you see on your monitor and the actual product.

What is your Support/ Enquiry Desk Email ID?

You can mail us at support@radhikagumber.com for any Query/Support related to order or product.

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